Privacy Policy

Fr8topia LLC is a licensed freight broker based in Valencia, California, serving natural, organic, and specialty consumer packaged goods brands. This policy explains what information we collect when you visit www.fr8topia.com, why we collect it, who we share it with, and the choices you have. We have written it in plain language because a privacy policy nobody can read protects nobody.

Who we are

Fr8topia LLC, 28494 Westinghouse Pl #303, Valencia, CA 91355. We are the business responsible for the personal information described in this policy. You can reach us at info@fr8topia.com or by phone at (909) 304-1068.

Information we collect

Information you give us

When you request a freight quote or otherwise contact us, we collect what you choose to submit. On our quote form, that includes:

• Your name, company or brand name, work email address, and phone number
• Shipment details such as service type, product category, origin, approximate pallet count, delivery destination, and timeline
• Compliance requirements you flag, such as on-time in-full standards, routing guides, or appointment scheduling
• Any additional notes you write in the message field

We also collect information you send us directly by email or over the phone. Please do not send sensitive personal information, such as government identification numbers or financial account numbers, through the website form.

Information collected automatically

When you visit the site, certain information is collected automatically by our analytics and hosting providers, including:

• Pages viewed, time on page, and how you navigate through the site
• Approximate geographic location, derived from your IP address at a city or region level
• Device type, browser, operating system, and screen size
• The website, search engine, or link that referred you to us

How we use your information

We use the information we collect to:

• Respond to your quote request and prepare a freight rate
• Communicate with you about your shipments and our services
• Understand how visitors find and use the site so we can improve it
• Maintain the security and proper functioning of the website
• Meet our legal, regulatory, and recordkeeping obligations as a licensed freight broker

Cookies and analytics

We use Google Analytics 4 to understand site traffic in aggregate: which pages people read, how they arrived, and whether they completed a quote request. Google Analytics sets cookies in your browser to do this. We use this information to improve the website, not to build advertising profiles.

You can control cookies through your browser settings, and you can opt out of Google Analytics entirely by installing the Google Analytics opt-out browser add-on (opens in a new tab). Blocking cookies will not prevent you from using the site or submitting a quote request.

Third parties we work with

We keep our vendor list short and use each one for a specific, limited purpose:

• Webflow hosts the website and processes standard server request data.
• Google Analytics provides the traffic measurement described above.
• Formspree processes and delivers quote form submissions to our team.
• Google Workspace handles our business email.
• LinkedIn hosts our company page. If we display our own LinkedIn posts on this site, LinkedIn may collect information about that interaction under its own privacy policy.

These providers process information on our behalf and are not permitted to use it for their own unrelated purposes. We may also disclose information when required by law, in response to a valid legal request, or to protect our rights, our clients, or the safety of others.

We do not sell your information

How long we keep it

We keep quote requests and related correspondence for as long as needed to serve you and to satisfy our recordkeeping and legal obligations as a licensed broker, after which we delete or de-identify it. Analytics data is retained according to the retention period configured in Google Analytics.

How we protect it

We use industry-standard safeguards, including encrypted connections (HTTPS) across the site and access controls on the systems that hold your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take the responsibility seriously.

Your California privacy rights

If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act gives you the following rights:

• Right to know. Request the categories and specific pieces of personal information we have collected about you, where we got it, why we collected it, and who we disclosed it to.
• Right to delete. Request that we delete personal information we collected from you, subject to legal exceptions.
• Right to correct. Request that we correct inaccurate personal information we hold about you.
• Right to opt out of sale or sharing. As stated above, we do not sell or share personal information, so there is nothing to opt out of.
• Right to limit use of sensitive personal information. We do not collect sensitive personal information as defined by the CCPA.
• Right to non-discrimination. We will not deny you service, charge you a different price, or provide a lesser quality of service because you exercised any of these rights.

To exercise any of these rights, email info@fr8topia.com with the subject line "Privacy Request", or call (909) 304-1068. We will verify your identity by confirming information we already hold, and we will respond within 45 days. You may use an authorized agent to submit a request on your behalf, in which case we will ask for proof of authorization.

Other privacy rights

If you are located outside California, you may still have rights to access, correct, or delete your personal information under the laws of your state or country. Contact us using the details below and we will handle your request in line with applicable law.

Children's privacy

This is a business-to-business website. It is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, contact us and we will delete it.

Links to other sites

Our site links to third-party sites, including Google, CarrierSource, and LinkedIn. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to this policy

We may update this policy as our practices or the law change. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be noted clearly. Please check back periodically.